Job Customer Controller

Job Description

We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.

Shift: Any 5 in 7 days, 40 hours week.

Salary: £26,064

Key Duties of Customer Controller:

• To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
• Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
• Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
• Action Driverline calls
• To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
• Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
• Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
• Requirement to learn and use Customer specific systems
• Ensure all additional costs are captured and reported correctly within the agreed timeframe
• Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
• Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
• Complete a daily task list as confirmation all requirements are fulfilled before end of day
• Support Customer Service team as a whole as and when required / asked
• Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system