Job Attendance Service Support Officer

About us

We are the small, but perfectly formed Attendance Service. We support all schools with the aim of improving attendance. As a result of our current post-holder taking up a secondment, an exciting opportunity has arisen for an Attendance Service Support Officer to join the School Attendance Service.

The updated DfE guidance, 'Working together to improve school attendance' became statutory in August 2024. As a result the work of our Support Officer is critical. Key aspects of the role will be supporting the team of Attendance Officers helping them schedule meetings, maintain excellent records, process letters to parents and minute a range of meetings. Ability to work rapidly and accurately will be critical.

You will be liaising with Head Teachers, senior leaders, social workers and other professionals and experience of working in a school or supporting schools would be beneficial to this role, but not essential.

The role is Term Time Only - 38 weeks. You would be expected to pick a school's holiday pattern that you wished to follow so that you are in work when most schools are open. The post is 0.6 FTE (22.2 hours/week) which can be worked over 3 days. We would be willing to consider other working patterns too. You would be expected to work in our Time Square offices at least 1 or 2 days per week, but working patterns are flexible.

You would be particularly well suited to this job if you are:

• An excellent organiser with strong administrative skills and a keen attention to detail
• Able to use a variety of corporate databases and Microsoft packages to support analysis of data, improve team performance and simplify processes
• Aware of your duty of confidentiality when handling sensitive information
• Able to accurately record minutes of meetings and clearly note actions arising
• Able to use your initiative to meet unexpected demands
• Adept at maintaining positive relationships with a wide variety of colleagues and stakeholders

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Flexible working

Please note as the role is term time only, the 26 days annual leave is not applicable as your holidays will be set to a school holiday pattern.

We aim to hold interviews before the Christmas holidays with a view to the successful candidate joining us early in the new year. If you would welcome an informal chat about the role and what it's like working with us, please contact Debbie Parlane (Education Welfare Manager) on 01925 444268 or on Write to the company

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer